New Delhi: The Special Staff of South District of Delhi Police today busted a fake call centre in the city that duped several American citizens by impersonating Amazon customer service providers. It arrested 26 employees of the call centre including 5 women, and seized 29 computers, 3 servers, 2 internet switches, 2 modems and other accessories that were being used by the employees, and mobile phone containing details of duped transactions.
Acting on a tip-off that an illegal call centre was being run in Sultanpur, Mandi Road, Delhi in Fatehpur Beri police station area, surveillance was mounted around the premises. Thereafter, when police further developed the information and got them confirmed, a team led by Inspector Atul Tyagi raided the premises and found an office set-up in place. The employees were caught red-handed trying to dupe people on calls.
“The people at the call centre were pretending to be employed by Amazon Inc and used illegal techniques like VOIP calling, bypassing the legal international long-distance gateways,” the police stated, adding that the accused were extorting Amazon customers based in USA by claiming their amazon ID had been hacked.
Police said that on being asked about any license and authority to run the call centre, no documents could be produced.
Regarding the modus operandi of the operators, the accused told police that they would send fake messages to phone numbers of Amazon customers, telling that their amazon ID has been hacked and charges has been imposed upon them. When the customer would call back to know more about it, the accused would show them fake repair of their amazon ID through Any Desk app. The target would be made to pay up in form of Target gift cards, which the accused would redeem.
Police said mobile phones were recovered from the possession accused persons, which contained various US mobiles numbers in a Whatsapp group.
Further investigation is being carried out to unearth the whole gang of cheaters, the police said.
– global bihari bureau
